AETHEL

Script AETHEL 1.4.1

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Overview History Discussion
Supported Skript Version
  1. 2.8
  2. 2.9
  3. 2.10
  4. 2.11
  5. 2.12
Supported Minecraft Versions
  1. 1.19
  2. 1.20
  3. 1.21
AETHEL v1.4.1
Support & Report Desk
NathanFCS Studio​

AETHEL is a lightweight support and report desk for Paper/Spigot servers using Skript.

Built for server teams that want a clean way to handle player questions and reports without relying on larger helpdesk plugins or unnecessary systems.

Overview

AETHEL focuses on two core things: player questions and player reports.

Questions are handled through a simple ticket flow:
players submit a question, staff claim it, reply, and the ticket closes automatically.

Reports are stored separately in a dedicated report list for staff review.

This project is designed for server owners who want a practical internal support system that stays lightweight and easy to maintain.

Requirements

  • Paper or Spigot 1.19+
  • Skript 2.8+

Bedrock players are supported through Geyser / Floodgate.

Installation

  1. Place aethel.sk in plugins/Skript/scripts/
  2. Run /sk reload aethel
  3. Done

Commands

Staff Only
Permission node: aethel.team

  • /ae queue — View active ask tickets
  • /ae claim <id> — Claim an ask ticket
  • /ae reply <id> <message> — Reply to a ticket and close it
  • /ae info <id> — View ticket details
  • /ae report list — View active reports
  • /ae help — View command list
  • /ae credits — View credits

Alias
Code: 
/aethel

All Players

  • /ask <message> — Submit a question to the staff team
  • /report <player> <reason> — Report a player

Ask Ticket System

  • Players can only keep one active ask open at a time
  • Staff must claim a ticket before replying
  • Replying to a ticket closes it automatically
  • Ask tickets close automatically if the player leaves the server
  • If the staff member handling a ticket disconnects, the claim is released
  • Ask tickets are visible through /ae queue only

Report System

  • Reports are stored separately from ask tickets
  • Reports against the same target are merged into one entry
  • Staff can review reports with /ae report list
  • Reports are read-only and are not replied to through the ticket system
  • Reports expire automatically after the configured report lifetime

Cooldowns

  • /ask — 20 seconds
  • /report — 60 seconds

Examples

Code: 
/ask how do I claim land?
/ask how do I join the server shop?
/report Steve killaura
/report Alex xray in mines

Notes

  • All stored tickets are cleared on server restart
  • Ticket IDs restart from 1 when the server starts again
  • This script is intended for live support usage rather than long-term archival ticket storage

Changelog

Code: 
v1.0 - initial release
     - /ask and /report system
     - basic staff notification with sound
     - unified ticket queue
     - /ae help and /ae credits

v1.1 - feature update
     - auto-close tickets after 24h of inactivity
     - /ae info <id> command
     - clickable text in queue

v1.2 - visual update
     - gold accent prefix and styling
     - cleaner message formatting
     - minor bug fixes

v1.3 - bug fix release
     - fixed /report not functioning
     - fixed /ae reply always showing recipient offline
     - fixed /ae queue not displaying ticket details
     - fixed players being able to submit multiple asks
     - fixed claim overlap between staff members

v1.4 - system rework
     - separated ask and report handling
     - added /ae report list
     - removed /ae close, reply now auto-closes tickets
     - ask tickets auto-close when player goes offline
     - claim automatically released when staff disconnects

v1.4.1 - stability update
       - all tickets reset on server restart
       - UUID-based player and staff tracking
       - minor stability improvements

License

This project is released under the MIT License.

Official Links


Support

For setup help, troubleshooting, bug reports, or suggestions:

  • Join the official Discord server
  • Use the resource discussion section
  • Open an issue through the official GitHub page only

Maintained By

NathanFCS Studio
Releases • Support • Product Development
Author
NathanFCS
Downloads
80
Views
270
First release
Last update
Rating
0.00 star(s) 0 ratings
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