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Official How-To: Get Help Faster!

Discussion in 'News & Announcements' started by itismejoey, Jan 31, 2017.

  1. itismejoey

    Retired Staff VIP

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    So the new forums have been out for about a week now and i've seen a lot of people desperately trying to get help, but doing it all the wrong ways. I wanted to make a how-to post that will hopefully get you guys help faster. Just a note, it will take work on your part.

    There are several tools that you can use to get your issue solved, before you even create a thread:
    Before making a thread you should put in the work and try looking for a solution using one of those five tools. I will be the first to say that it is very annoying to go into a help post to find that the solution was just a quick search away in the docs.

    Say you've tried everything above and you are still having an issue. Now is the time to make a help thread. Here's what you need to know when making a new thread:
    • Threads MUST use the Help Request Layout
    • You MUST use formatting
    • Use a descriptive thread title (not "help plss")
    • Wait for a response. Do not bump threads under 24 hours
    Once you get the help you need, be sure to mark the reply that gave you your solution as the "Best Answer". This will automatically mark the thread as "Solved". If you happened to solve the issue yourself, be sure to give the solution and then mark your reply as the "Best Answer".

    Please note, any threads that are created not using the Help Request Layout or proper formatting may be locked, hidden or removed all together.

    If anyone else has any other tips for getting help, please list them as a reply (i'm sure I missed some).
     
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  2. ShaneBee

    Moderator Resource Staff Supporter + Addon Developer

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    first like :3
    and great tutorial/help :emoji_slight_smile:
     
  3. ShaneBee

    Moderator Resource Staff Supporter + Addon Developer

    Joined:
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    I thought the title said How To: Get Helper Faster.
    xD
     
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